The Town of Normal regulates vehicle towing companies and tows from private and public property located within the Town. If you believe that your vehicle was unlawfully towed, you have the right to appeal the tow. Appeals must be filed within 30 days of the tow and there is no fee to do so. The appeal only involves whether the tow was unlawful or whether an unlawful fee was charged. Alleged damage to a vehicle as a result of a tow is not an issue for the appeal.
Schedule an Appeal
To appeal a vehicle tow, please contact the Legal Department at (309) 454-9507. An administrative hearing will be scheduled at a time that is convenient for all parties. You are encouraged to attend the appeal in person to present evidence and/or testify. However, you may appear by phone if you are unable to appear in person.
Section 22, Division 10 of the Municipal Code contains the regulations concerning vehicle tows. Knowledge of these regulations is not required to appeal your tow, but may be helpful.